Opening Keynote Speaker
Jim Roth
President, Customer Success, Salesforce.com
Jim is the President of the Customer Success organization at Salesforce. Since joining Salesforce in 2019, he has led the digital transformation of customer support and reimagined the Sev1 support experience. Jim's team developed the Customer Success Score, a data-driven tool to assess customer health and drive adoption and performance.
With a dual Masters of Engineering and Management from Northwestern and Stanford University, he brings 17 years of industry experience at Dell and as a TSIA Advisory Board Member. Outside of work, Jim enjoys spending time with his family, playing golf and skiing, and attending sporting events and live music concerts at Austin City Limits.
You can follow him on LinkedIn
KEYNOTE SPEAKERS
Closing Keynote Speaker
Leah McGowen-Hare, MSEd
SVP Trailblazer Community, Salesforce.com
Leah McGowen-Hare is Senior Vice President of the Trailblazer Community at Salesforce where she creates access, enablement, and support for the 15 million developers, admins, architects, and data analysts succeeding in the Salesforce Ecosystem.
Leah is dedicated to empowering others to launch their careers in technology by making technology accessible to all. She has a Master of Science in Education and Technology and over 25 years of experience, having served in various technical and leadership roles including consultant, software developer, curriculum developer, technical trainer, and most recently as a technology executive.
In her current role, she leads global community strategy, enablement, and operations alignment developing impactful programs that fuel innovation and trust within the community and the industry.
As a dynamic Master Technical Trainer at Salesforce, Leah is one of the driving forces behind the "Be a Multiplier" program, which inspires individuals to skill up for the jobs of today and tomorrow through Trailhead, Salesforce's free online learning platform. She also served as the host for the award-winning series "Leading Through Change'' and co-produced the Trailblazer Series on Salesforce+, Salesforce's streaming platform. She is a celebrated keynote speaker on topics such as leading edge technologies, building lasting communities, Salesforce enablement, and driving representation by empowering the future technologists.
Her commitment to accessible education is further demonstrated through her involvement with organizations such as The Hidden Genius Project, Girls Who Code, and Salesforce's Trailhead Military, where she works to demystify technology and create access to youth, communities of color, and veterans.
You can follow her on LinkedIn